Privacy policy

Last updated: 09 September 2026

1. Who is the data controller for the personal data of web users?

This Privacy Policy applies to all companies that make up the Isern Patentes y Marcas Group—hereinafter referred to as “ISERN”—, as joint data controllers, and to the website domimark.com.

2. For what purpose are the personal data of web users processed?

• In order to manage requests for quotes and other inquiries made by web users through the Website, whether through the contact section or via the telephone or email addresses accessible on the Website.
• To manage requests for information regarding the trademarks and domain names published on the Website, as well as requests for the sale of assets by their owners.
• To send commercial emails about ISERN’s own services to web users who request them.
• To understand, on an aggregate basis, how the Website is used and to improve its operation, provided the user has consented to the use of analytical cookies.

3. What is the legal basis for processing personal data and how long will they be kept?

The legal basis for processing the data of web users is the necessity to facilitate and enable the connection to the Website via the Internet, with ISERN’s legitimate interest applying in the case of maintaining the existing relationship with the user, as well as the sending of legal information and details about various activities carried out by the Group.

In the event that users subscribe to our publications or events, as well as if they request information about specific services, the legal basis will be the user’s own consent (Article 6.1.a of the GDPR).

The processing of data collected through analytical cookies is also based on the user’s consent, given via the notice displayed upon accessing the Website and revocable at any time under the terms described in our Cookie Policy.

Thus, ISERN will collect, retain, and process your data as long as the relationship remains in effect, provided that the user does not object to the processing or revoke the previously given consent.

When the data collected is no longer necessary for the purposes for which it was collected, the data will be kept blocked for as long as legal or contractual responsibilities require such retention. Once the legal or contractual responsibilities expire, the data will be deleted.

In the case of processing data for the sending of commercial communications, this data may be kept even after the contractual relationship has ended, as long as the user does not object to receiving such communications through the means established in section 5 of this Policy.

4. To which recipients will your data be communicated?

The personal data of web users will not be transferred or communicated to third-party companies, unless necessary to manage or maintain the relationship with ISERN. In particular, only those third parties to whom ISERN is contractually or legally obliged to provide them will have access to personal data.

For the provision of certain services, ISERN uses the following providers, who act as data processors and with whom the corresponding data processing agreement has been signed in accordance with Article 28 of the GDPR:

International data transfers

The form management service is provided by Web3Creative, an entity established in India. Data submitted through the forms is stored on Amazon Web Services infrastructure located in the United States (US-East region). Both transfers are covered by the Standard Contractual Clauses approved by the European Commission under Implementing Decision (EU) 2021/914, incorporated into the data processing agreement entered into with the provider.

For the provision of the service, Web3Creative in turn relies on the following sub-processors, whose updated list can be consulted in their Data Processing Agreement:

• Amazon Web Services, Inc. — hosting, emailing, and storage of submissions.
• Cloudflare, Inc. — content delivery network and application firewall.
• Hetzner Online GmbH — application infrastructure (Germany and Finland).
• CleanTalk Inc. and Automattic Inc. (Akismet) — anti-spam filtering; they receive the IP address and email of the sender of the form.
• SparrowDesk — provider’s customer support service.
• Microsoft Corporation (Clarity) — provider’s product analytics.

The data from the forms sent through the Website are retained in the provider’s systems for a maximum period of three years, after which they are automatically deleted. This does not affect ISERN’s retention of said data in its own systems in accordance with section 3.

5. What are the rights of web users regarding their personal data?

ISERN guarantees in all cases to web users the exercise of their rights, which consist of:

• Any user has the right to know the data that is being processed by ISERN.
• Users have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• In certain circumstances, data subjects may request the restriction of the processing of their data, in which case we will only retain them for the exercise or defense of legal claims.
• In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. ISERN will stop processing said data, unless, by legal imperative, they must be retained, in which case they will remain blocked for the legally established period.
• Users have the right to the portability of their data, provided they expressly request it and it is technically possible to do so.
• Users have the right not to be subject to automated individual decision-making, including profiling.

The user may exercise their rights by sending their express, written, and reasoned request through any of the following means:

• Email: protecciondedatos@isern.com
• Postal mail: Avda. Diagonal 463 Bis 2º, 08036 Barcelona

Requests for the exercise of rights must indicate the right to be exercised, the first and last name of the applicant, and an address for notification purposes, and must always be accompanied by a copy of the applicant’s ID card (D.N.I.) or any other document that properly proves their identity.

In the event that the request does not contain a document that properly proves the identity of the applicant, the data subject will be answered asking for rectification. In case of a request made through a third party, in addition to the aforementioned identification of the applicant, it will be necessary to provide the corresponding authorization.

ISERN will respond within one month from the receipt of the request. This period may be extended for two further months where necessary, taking into account the complexity and number of the requests, informing the data subject thereof.

ISERN will reject the request for the exercise of rights in those cases where it has not been made through the established channels or it is shown that said request does not identify the data subject and, after having requested rectification, this has not been done within the indicated period.

The exercise of rights by data subjects will always be free of charge. However, in the face of requests that are manifestly unfounded or excessive, in particular because of their repetitive character, ISERN may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested, or refuse to act on the request.

Likewise, web users are informed that they have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal, and that they can lodge a complaint with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights.

All contact details and procedures before the Spanish Data Protection Agency can be found on its website: www.aepd.es

6. How have we obtained the personal data of web users?

ISERN has obtained the data of web users through the Website’s forms, subscriptions to events and activities, subscriptions to newsletters, requests for information regarding published trademarks and domains, and requests for the sale of assets. Any data has been provided voluntarily by the user.

7. What types of personal data will be processed by ISERN?

The personal data to which ISERN has access are the following:

• IP address, cookies, and similar technologies. Through this data, it is not possible to determine the identity of the user, unless said user provides additional information through other means, such as filling out forms. Analytical cookies are only installed if the user expressly accepts them in the notice displayed upon accessing the Website; you can reject them without this affecting the operation of the website.
• Identification data: name, profession, contact telephone number and, where appropriate, company contact details. This data will only be known in the event of a subscription to our newsletter, events, or other activities; completion of contact forms; or contact through any of the email addresses accessible on the Website.
• Data relating to the assets consulted: file number, trademark name, or domain name, and any other information that the user voluntarily provides in the message field.

None of the data collected through the Website corresponds to special categories of data. We ask users not to include data of this nature in the message field of the forms.

To find out in detail about the cookies used on this Website, please see our Cookie Policy.

8. Applicable regulations

ISERN will process the data in accordance with the following applicable regulations:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

9. Inquiries

If you have any questions or comments about the way ISERN processes the data of web users, write to us at protecciondedatos@isern.com